Updates on New Exadata Pricing & Packaging

Exadata products simplification

• Basic System has been discontinued: We will no longer sell the Database Machine Basic System and it has been removed from the Exadata Price List.
• Custom Configurations are no longer supported or sold: We will no longer support custom configurations, where a customer might connect Exadata Storage Servers to their own database servers.  From now on, any standalone Exadata Storage Server must be connected to a Database Machine and will only support databases running on the database servers in a Database Machine.
• Only OEL on the database servers of a Database Machine: We will only support Oracle Enterprise Linux (OEL) on the database servers of a Database Machine. We will not support the installation of Red Hat or any other non-OEL flavor of Linux on the database servers of a Database Machine.Note: that we will continue to support those few customers that have already purchased Basic Systems or have custom configurations from V1 (we have yet to sell a custom configuration in V2).

New Exadata & Database Machine Hardware Pricing

New Exadata & Database Machine Hardware Support

Database Machine and Exadata Hardware Warranty & Support
Included with all Exadata Hardware Products
1 year hardware basic warranty
Provides a phone/web support response of 4 hours (for P1 issues) during normal business hours (Mon-Fri).
Hardware replacements: 2 business day on-site response (in geographies where we offer direct support) or a Parts Exchange for Customer Replaceable Units (CRU)
Parts designated as CRU: Customer expected to replace the parts or will be charged for requiring an Oracle designated engineer to come on-site to replace the parts
The hardware basic warranty cannot be extended beyond 1 year
Oracle Premier Support & Data Retention (Optional)
Oracle Premier Support for Systems (12% of net per year) <–Highly Recommended
Note: Includes everything that Oracle Premier Support for Operating Systems (8% of net per year) + enhanced hardware support (24×7, 2 hour on-site response)
Oracle Customer Data and Device Retention (2% of net per year)

Database software and Exadata Storage Server Software Support sold separately.
Please note: Support for the Exadata Storage Server Software does not include OEL support. OEL support is covered by the Oracle Premier Support for Systems.

Hardware / Systems Support Services
Oracle Premier Support for Systems:
Greater level of support than warranty
Annual service, renewed annually
24×7, 2 hour on-site hardware service response (P1, subject to geographical proximity to a service center).
Hardware replacements will be performed by an Oracle designated engineer at no additional charge.
Includes whatever is offered by Premier Support for Operating Systems (i.e support for Oracle Enterprise Linux (OEL) on the database servers and the Exadata Storage Servers)
12% of the net hardware price per year.
Can be renewed annually for up to 5 years (from HW EOL –End of Life)

Oracle Customer Data and Device Retention:
Annual service, renewed annually
Allows a customer to retain failed disk drives instead of returning them to Oracle
2% of the net hardware price per year

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